Overview
The Department supports the centrally provided digital services for all users of the University of Crete: it receives, records and resolves requests from the academic community and trains users in new applications.
~40requests per day
1.789tickets in the Helpdesk (2021)
90network & telephone distribution frames
History
The Department’s journey
Goals
The Department’s goals
1Technological support of academic activitiesReliable operation of the tools that instructors, students and researchers use every day.
2User support and trainingPrompt service and training so that every member can use the digital services independently.
Services
What we can do for you
Key figures
Services and infrastructure in numbers
Responsibilities
Responsibilities of the Department
User support
- Organises telephone and remote technical support for centrally provided services
- Receives, records, resolves or forwards requests from the academic community
- Ensures that every request is properly recorded, documented and handled
- Works with the local administrators of the Schools to improve support
Central Administration support
- Technical support of the ICT infrastructure and services of the Administration staff
- Hardware and software support
- Drafting specifications for computers, printers and consumables
- Videoconference support for the Governing Bodies and Services
- Digital skills training seminars for administrative staff
- Adoption of procedures under the GDPR
Work in progress
- New Helpdesk platform
- Central platform for tracking equipment assets and consumables
- Knowledge base and FAQs to reduce the load on the call center
- Support Desks on both campuses
- Involving students in the Department to extend call center hours
Staff
The Department’s team
Androulakis Konstantinos
Senior Head of the Helpdesk Department
Department of Helpdesk
Vourdoumpas Konstantinos
Department of Helpdesk
Tzatzadaki Maria
Department of Helpdesk
Tourloukaki Chryssi
Department of Helpdesk
Mavroforakis Konstantinos
Department of Helpdesk
Mamoulakis Nikolaos
Department of Helpdesk
Head of Department
Androulakis Konstantinos
Senior Head of the Helpdesk Department
- 2810 393308
- kandroulak@uoc.gr
Contact
2810 393330helpdesk@uoc.grMonday – Friday, 08:00–16:00Heraklion: Voutes Campus, T.E.Y. BuildingRethymno: Gallos Campus, Building D1
