Frequently Asked Questions
Accounts, passwords, email, VPN and Microsoft Teams. If you can’t find an answer, contact the Helpdesk.
I can't activate my institutional account.
Contact your Department Secretariat and request a password for your institutional account.
I don't know my account password, I lost it, or I can't access services such as email, Academic ID, Eudoxus, etc. with the one I have.
Students: Contact your Department Secretariat and request a reissue of your password.
Staff: Contact the Helpdesk (helpdesk@uoc.gr).
How can I change the password of my institutional account in the central directory service of the University of Crete?
Go to myaccount.uoc.gr and select “Change password” depending on your status at the University of Crete.
Which username should I use for central services (email, VPN) and other services such as Academic ID, Eudoxus and DELOS365?
You will use your institutional account.
How do I connect to Microsoft Teams?
First activate your institutional account at delos365.grnet.gr according to the activation guide (PDF).
Then, you can connect either via a browser from delos365.grnet.gr or via the Teams application on your computer.
How do I connect through the central virtual private network (VPN) service?
Follow the instructions in the manuals.
How do I manage my email at the University of Crete?
Access to the central email service is from mail.uoc.gr, through webmail and/or an email client.
Information and instructions for webmail and email clients can be found in the manuals.
I received an email stating that my account will be closed and asking for my information. Should I respond?
No! This is a phishing attempt. You will never be asked for your account information, especially via email. Also, pay special attention to emails that refer you to pages outside the University and ask you to enter your login information.
Applications & manuals
Application forms and step-by-step guides, along with each service.
